*Free return shipping is limited to standard delivery within the contiguous US and APO/FPO addresses. Excludes bulk orders and drop ships. If express or overnight shipping is requested you will be responsible for the full shipping cost. Entire order must ship to a single address. Standard return policy applies (details). Returned/exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition. All orders come with a prepaid return-shipping label which must be affixed to the package and shipped back within 60 days of receipt. Make sure to specify whether the item is being exchanged or a refund is being requested. Does not apply to prior purchases or open orders. May not be used on team orders. Promotion may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online at ladyfootlocker.com, by phone or mail.
The quickest way to check your order status and tracking information is by using one of the two online options listed below. If you need further assistance, you may contact us via email or phone to obtain the status of your order. All orders placed that contain an email address on the account will receive an email confirmation upon the placement of the order.
To check your order status online immediately using your customer number and order number:
As a registered user, you can simply login to your account and you will have access to look up your orders without entering your customer number and order number for each one.
To do so, please follow the directions below: