Customer Service - ReturnsExchanges - US and International Return and Exchange Instructions (Excluding Canada) | Lady Foot Locker
 
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Customer Service
US and International Return and Exchange Instructions (Excluding Canada)

    Return and Exchange Instructions Via Mail
    When returning the item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment. If you no longer have the invoice, print the online return form. Fill out the required information and enclose the form with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the exchange on a full sheet of paper. If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below), or send your package via standard Ground Service/USPS insured or Federal Express. Outside the US, please send your package via International Mail.

    Return/Exchange Department
    Lady Foot Locker
    500 72nd Ave N
    Wausau, WI 54401

    Expedited Return Service Options
    For faster Return Service, please contact us at 1.800.991.6686 and request an expedited Return Label for an additional charge. You will receive the Return Label on the same day requested if ordered by 4pm CST, Monday-Friday. The Return Label will be sent via email and include detailed instructions.

    Service Charge
    3-5 Business Day $9.99
    2 Business Day $14.99
    1 Business Day $24.99

    To purchase an Expedited Return Service, please select one of the following options.

    URETGRD - 3 Business Day label

    URET2ND - 2 Business Day label

    URETNDA - 1 Business Day label

    SmartLabel Return Instructions (US Only)
    SmartLabel is a pre-paid, pre-addressed return label. The time for your return to reach us and be processed is approximately 10-14 business days from the date it was returned. You pay nothing up front. We will deduct $6.99 from your refund for any returns. As part of our Fit Guarantee, we'll pay the shipping cost for any exchanged item (excluding bulk orders, training and fitness equipment, and drop-ship items). For additional details, click here to see our Return Policy. Easy drop-off at any US mail location.

    1. Complete and enclose the Return Form on your invoice.
    2. Remove SmartLabel from invoice (bottom of invoice).
    3. Package the item(s) and Return Form and seal it securely with tape.
    4. Affix the SmartLabel to the package.
    5. Drop your package anywhere in the US mail at home, at work, or at the Post Office.
    6. SmartLabel is for US Domestic returns only (excluding Alaska and Hawaii and APO/FPO ).

    Note: If the return or exchange is deemed as defective merchandise, the $6.99 charge will not be deducted from your refund amount. Please inquire with a Customer Service Representative at 1.800.991.6686 if you have any questions about using the SmartLabel.

    Postage Credit

    Domestic Shipments
    As part of our Fit Guarantee, we'll pay the shipping cost for any exchanged item. For additional details, click here to see our Return Policy. For returns, we are unable to reimburse for any postage unless the product is defective or we made an error filling your order.

    International Shipments
    We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.

    Training & Fitness Equipment Returns

    To process your return as quickly as possible, all training and fitness equipment returns are completed through the product vendor. If you have purchased a treadmill, elliptical, exercise bike, home gym, power tower, weight bench, or dumbbell set, please refer to the instructions below for return information.

    If the product you purchased was from Apex, adidas, Armed Forces, Marcy, or Steel Body, please contact Icon Fitness Customer Service at 1-800-999-3756.

    If the product you purchased was from FreeMotion, iFit, ProForm, Reebok, or Weider, please contact Impex Fitness Customer Service at 920-662-1884 ext. 13.

    Return or Exchange an Item at a Store (US Only)
    Take the item(s) you would like to return to any of our stores nationwide. Please bring your shipping invoice to the store for processing your return or exchange. We will exchange the item or give you full credit for the purchase price of the item. Please Note: If the item is being exchanged, we recommend that you phone the store(s) near you first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online.

    US customers can find a store near you by using the Store Locator link in the footer. In the event you do not have a store near you, please follow the instructions above for mailing back your item(s).