*Free return shipping is limited to standard delivery within the contiguous US and APO/FPO addresses. Excludes bulk orders and drop ships. If express or overnight shipping is requested you will be responsible for the full shipping cost. Entire order must ship to a single address. Standard return policy applies (details). Returned/exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition. All orders come with a prepaid return-shipping label which must be affixed to the package and shipped back within 60 days of receipt. Make sure to specify whether the item is being exchanged or a refund is being requested. Does not apply to prior purchases or open orders. May not be used on team orders. Promotion may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online at ladyfootlocker.com, by phone or mail.
If you received an order number and customer number on-screen immediately after submitting your order, as well as an email confirmation in your email box, your order was received and is being processed.
If you received an order number on-screen, along with a message indicating that your order has been received, but not immediately processed, please be assured that we have received your order and are working to process it as soon as possible. Please do not place a duplicate order by pressing submit more than once or by placing a new order. Your order will be entered within 24 hours of placing it online. Once your order is entered and processed, you will receive a confirmation email with your order number, customer number and order total.
If you did not receive a confirmation email, there are a few reasons this may have happened:
We are not able to re-send a confirmation email, but you can contact us to inquire about your order if you are in doubt. In addition, you can follow the directions under Track an Order Online to obtain details of your order.